FAQ

How long does the delivery take?
Our orders are processed within 1-3 business days. The estimated delivery time is usually 7-10 business days, making the total delivery time 8-13 business days, depending on your delivery address.

How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking link. With this link, you can track the status of your package at any time.
If you do not receive tracking information, please contact us at:

Can I change my shipping address?
If you would like to change your shipping address, please contact us within 24 hours of placing your order. After this period, we may not be able to change the address as the order might already be processed.

What should I do if my package arrives damaged?
If your package is damaged during transit, please contact us within 30 days of receiving the delivery and provide the following information:

  • Photos of the damaged package and product
  • Your order number
    We will provide a solution (e.g., replacement or refund).

Can I cancel my order?
Orders can be canceled within 24 hours of placing the order. After this period, cancellation may not be possible as production or shipping may have already begun.

What payment methods do you accept?
We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, UnionPay,Eftpos, JCB
  • Digital Wallets: Apple Pay, Google Pay, Shop Pay
  • PayPal

How can I return or exchange a product?
Please refer to our Return & Exchange Policy for details. For further assistance, feel free to contact us:

Do your products come with a warranty?
Yes, we offer a 180-day warranty on all our products. For more information, please refer to our Warranty Terms.